At Woof and Walks, your privacy matters. As a freelance dog walker and pet carer, I am committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how I collect, use, store, and protect your information when you visit my website or use my services.

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Information I Collect

I may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and home address (for pickups/drop-offs).

• Pet Information: Name, breed, medical or behavioural notes, and emergency contacts.

• Booking & Communication Data: Service details, records of communication (emails, texts, or contact form submissions).

• Browsing Data: IP address, browser type, device information, and pages visited (via cookies).
   

How I Use Your Information

I use your personal data to:

• Arrange and manage pet care and dog walking services.

• Communicate with you regarding bookings, updates, or emergencies.

• Keep your pet safe and provide personalised care.

• Improve my website and customer experience.

• Comply with legal requirements and ensure safety for all pets in my care.
   

Legal Basis for Processing

Under the UK GDPR and the Data Protection Act 2018, I process your data based on:

• Consent: When you give clear permission (e.g., for marketing or sharing pet photos).

• Contractual necessity: To deliver agreed services (e.g., walking or pet sitting).

• Legal obligation: If required by law or for insurance purposes.

• Legitimate interests: For freelancing efficiently while respecting your privacy.
   

Sharing Your Data

I do not sell or rent your data. I may share your data with trusted service providers (e.g. vet in emergencies, pet insurance providers) only when necessary and always with your best interests in mind.
 

Data Storage and Security

I store your information securely on password-protected devices and systems, or through trusted software platforms. I take appropriate measures to protect your data from loss, misuse, or unauthorised access.
 

Data Retention

I keep your personal data only as long as needed:

• While you are a client.

• To comply with legal, insurance, or tax obligations.

• Typically, no more than 7 years after our last interaction unless the law requires otherwise.
   

Your Rights

You have the right to:

• Access the data I hold about you.

• Correct or update your personal information.

• Request deletion of your data (in certain circumstances).

• Object to or restrict data processing.

• Withdraw your consent at any time.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact me using the details below.
 

Cookies & Tracking

I use cookies and similar tools to improve your website experience and understand how visitors use the site. You can manage cookies via your browser settings. See my Cookie Policy for full details.
 

Third-Party Links

My website may contain links to other websites (e.g., pet resources). I’m not responsible for their content or privacy practices—please review their privacy policies separately.
 

Policy Updates

This Privacy Policy may be updated from time to time. Any significant changes will be posted here and, where appropriate, communicated to you directly.
 

Contact

If you have any questions or concerns about this Privacy Policy or how I handle your data, please get in touch:

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m.woofandwalk@gmail.com
07876558091

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This Privacy Statement was most recently updated on 19th October 2025.